Shipping policy

SHIPPING POLICY

Every item at Fur Mama Gifts is made to order just for you. Because we don't keep pre-printed stock, your order goes through a short production step before it ships.

PROCESSING TIME
Orders are printed and packed within 2–5 business days (Monday–Friday, excluding holidays). During peak season (mid-November through December), production can take up to 7 business days.

DELIVERY TIME
After your order ships, standard delivery within the United States typically takes 3–8 business days. In total, most orders arrive within 5–13 business days of purchase.

WHERE WE SHIP
We currently ship to addresses within the United States. If we expand to more countries, available destinations and rates will appear at checkout.

SHIPPING RATES
Shipping costs are calculated at checkout based on the items in your cart and your address. Any free-shipping offers will be shown in the store and applied automatically at checkout.

MULTIPLE ITEMS
Different products may be made by different production partners, so an order with several items can arrive in separate packages on different days. You'll only pay the shipping shown at checkout.

TRACKING
You'll receive an email with a tracking number as soon as each package ships. Tracking can take 24–48 hours to show movement.

HOLIDAY ORDERS
For delivery before Christmas, we recommend ordering by December 5. Orders placed after that date may still arrive in time, but we can't guarantee holiday delivery because carriers are at peak volume.

ADDRESS ACCURACY
Please double-check your shipping address at checkout. We can update an address only before your order goes into production (usually within 12 hours of purchase). Orders returned due to an incorrect or incomplete address can be reshipped at the customer's cost.

LOST, DAMAGED OR MISPRINTED ITEMS
If your package is marked delivered but you can't find it, please check with neighbors and your local post office first, then contact us within 30 days. If your item arrives damaged or misprinted, email us within 30 days of delivery with your order number and a photo, and we'll send a free replacement or a refund.

QUESTIONS?
Reach out anytime through our Contact page and we'll be happy to help.